Foire aux Questions (FAQ)

The prices on Via Veta product pages are the net prices including VAT. 

You can easily register to the Via Veta site for free now.

From the  “Log In or Register”   tab in the top right of the home page, click on the  "Register"  button and fill the user form on the pop-up page.
When you join Via Veta, you will be notified on the campaigns, discounts and so many opportunities before anyone else and you will enjoy the privilege of being a Via Veta user.

In “My Account”  page, you can track your orders,  cargo  and  return/change  transactions, view your earned points, update your user information, change your password and change your account settings easily.

Keeping all the products you liked while browsing the Via Veta site in your mind can be difficult.  "My Favorites List"  is available for this purpose. You can add the product to your favorites list by clicking the heart icon just below the product images, and you can transfer it from your list to your cart when you want to purchase it. 

“My Cart” is a screen where you can access in the top right corner of the home page and you will use frequently during your shopping on the Via Veta site.

You can make following transactions on the My Cart screen:
• You can view the products you liked while browsing the product pages and added in your shopping cart by clicking the “Add to Cart” button.
• You can set the quantity of the products you want to purchase. You simply need to increase or decrease the quantity of the products in the cart by using the + and - arrows in the quantity box near the products
• If you want to cancel a product during your shopping you can cancel it by pressing the Delete icon under the relevant product.
• You can request the product you selected to be delivered inside a gift pack. In order to do this, check the “I want a gift pack box" and then click on the “Complete Shopping&rdquo button; your gift pack will be available for 5 TL + VAT! 
Gift pack option cannot be selected after the order is created.
• You can use your gift tokens in your shopping by clicking the use “campaign/promotional code” in your cart.
• You can see the total cost of your orders including VAT, the shipping cost payable and the campaign/promotional code used on this screen.

Via Veta utilizes state-of-the-art technologies and top level service providers to ensure your safety in your shopping transactions via credit card.
There is a key below your browser on any page where you enter your personal data. This key is the guaranty for the protection of the data you submit via your browser against third parties. 
In addition, high security standards apply to all your shopping transactions on the Via Veta.  
You can comfortably do shopping without risking your security thanks to the EV SSL Security Certificate and 3D Secure  services.

3D Secure, is an authentication system developed by card companies to ensure the security of online shopping transactions. It is also known as credit card validation transaction via the SMS password sent to your mobile phone number which is registered in your Bank, in shopping transactions on the Internet.

• Click on the “Wire Transfer/EFT” button near the credit card option on the payment screen and note the bank account number shown on the pop-up screen. You can also see the Bank Account Numbers on our website.

• You will the the amount you need to pay on the order confirmation screen. Note this amount and check your product information. This information will be sent to you via SMS/E-mail.

• Confirm the transaction by clicking on the Confirm Order button on the bottom of the page for once.

• An order number is provided to you by the system on the new page. Do not forget to write this number in the description field of the bank wire transfer/EFT receipt. You can make the processing of your payments via wire transfer/EFT faster by writing your order number containing 8 digits in the description field of the receipt. The payments with no order number is indicated or above the total order amount are examined and confirmed on the next day of the payment day at the latest.

• You can also make your wire transfers on ATMs but problems may occur in order confirmation process since the order number, name and similar information cannot be written in payments via ATM. We recommend you to send your payment information to us via e-mail to avoid such problems and to make the confirmation of your order faster.

• EFT transactions to our bank accounts may vary depending on the bank and the time of payment. EFT transactions executed in the afternoon are processed on the next day.

• You will be sent an e-mail when your wire transfer/EFT transaction is confirmed. Receiving this message means that your order is in preparation step. You can easily find the information about your order on the

“My Account” tab in the top right corner of the home page.

Name of Account Holder : ViaVeta Sağlık Kozmetik Teknoloji ve Ağ Pazarlama A.Ş

Bank Name : Akbank

Bank Branch Name : Şirinevler Şubesi

Bank IBAN No: TR080004600188888000175769
 

Bank Name : Ziraat Bankası

Bank Branch Name : Atrium Şubesi

Bank IBAN No: TR970001001672860068115001

To update your user information, enter the  “My Account”  menu in the top right corner of the home page and follow the instructions in  “My Account Settings” . Your information will be updated after you make necessary changes on the  “User Information Update”  page and then click on the  “Save”  button.

Click on  “I forgot my password”  on the “User Log In”  page. After you enter the e-mail address you submitted when registering and the security characters in the relevant box, a link will be sent to your e-mail address. You can create a new password by clicking on the link sent and continue your shopping securely.
However, you can change your password on the  “My Account”  page whenever you wish.

User cancellation is executed for security purposes or upon the request of our customers. It is not possible to reactivate the canceled users. Hence, you can simply create a new user account by clicking on the  "Register"  in the top right of the home page.

Our contracted shipping companies provide delivery to  any region of Turkey  but delivery date or mode may vary for some specific regions.

There is no option to change the shipping company since the shipping company is automatically assigned based on the type, size and weight of the product and the delivery address.

After your order is delivered to the shipping company, your cargo tracking information are sent to you via SMS and e-mail.

If you have not receive this notification, you can find your cargo tracking information by following the "My Account - My Orders - Order Tracking" steps respectively.
If you are unable to find your shipping information although your order is in the status of  "Shipped" , you can contact us from the  "Ask Us"  page or our customer service at  0850 346 90 00 .

Since your orders are taken and invoiced individually,  we are not able to send your  two different orders  in a single cargo.

After your order is confirmed, your product will be prepared, the invoice will be issued and then your order will be delivered to the shipping company. After your order is delivered to the shipping company, the delivery period of your products may vary depending on the delivery address and the delivery speed of the shipping company. You can obtain detailed information from the relevant shipping company.

We recommend you to  open the shipping package and check the products therein after the orders you purchased from Via Veta are delivered and you sign the cargo delivery receipt even there is no problem on the shipping package. If the content of the package is incorrect or the products are damaged, you need to request the courier to  issue a damage report  and contact us.
You can find the information about the shipping company to deliver your order from the  "My Account - My Orders - Order Details"  page.

The shipping companies we work with leave a note on the door in they do not find anyone at the delivery address. This note contains the address and telephone numbers of the shipping company delivering your order. The shipping company keeps your parcel for 3 days and send your order back in case they cannot reach you.
If you cannot receive your cargo due to your absence at the delivery address, you can reach your branch office in line with the information stated on the note and obtain detailed information on delivery.

You need to indicate the branch office in the address field and write it in the description field at the time of ordering.

All of the products in the same order are delivered to the address you indicated when creating your order.  You need to give order separately for the products which you want them to be delivered to a different address.

Your invoice is delivered according to your choice in order creation step.
If you have requested that you invoice is to be delivered together with the product in ordering step, your invoice will be placed inside a transparent bag on the shipping package.
If you have requested that your invoice is to be delivered separately from your order, then your invoice will be delivered to your address by shipping.

Invoice must be issued on behalf of the holder of the card used in purchasing and the invoice information are sent to the Revenue Administration. Therefore,  no change can be made on the invoice information you have submitted on the order form.

Due to financial imperatives, the invoice of any product is legibly shown on the outer surface of the parcel, indicating the products contained therein. The names of certain products in the medical products category are indicated as  "medical product"  on the invoice.

You will be provided with two options for the mode of delivery of your invoice in order creation phase;
1) Send my invoice together with my order.
2) Send my invoice separately to my invoice address.
If you select the second option, your order will be delivered to your delivery address with the delivery note and your invoice will be delivered to your postal address.

You can give order by registering in Via Veta or without registration.

You just need to click on the  “Register”  button on the home page. If you prefer to do the shopping without registering, you just need to enter your e-mail address to track your order.
If you will create order after registration
• Add the product you liked in your shopping cart by clicking the  "Add to Cart"  button.
• After selecting your products, click on the “Complete Order” button, then you will go to the delivery information screen; enter your delivery and invoice address information and then select the shipping option at the bottom of the page.
•You will go to the payment information screen if you click on the  “Continue”  button. Herein, you can select the suitable payment option for you. 
• After selecting the mode of payment, you can proceed to the order confirmation screen by clicking the  “Confirm”   button. You can confirm your order by simply clicking the “Confirm Order” button at the top right of the screen.
• You will see the order number assigned for you by the system in the new page. You can track your order from the "My Orders" field at the top of the home page or from the  “My Orders”  field just below the  "My Account"  menu in the upper right corner.

Your payment transactions are completed during order. Thus, the price of the product which you have newly selected for product change transaction should be equal or lower than the price of the product in your order. A product can only be changed if your order is in the status of "Your order has been received".
You can request transaction from your user account on the  "Ask Us"  page or contacting our customer services at 0850 346 90 00 .

You can cancel your order online if all of the products in your order are in the status of  "Your orders have been received." 
You can cancel all of your orders by using the "Cancel Order" button on your "My Orders" page or you can cancel one or more than one of your orders by entering your "Order Details" page.

If you are not able to perform any transaction although your order meets return conditions, you can have assistance on the "Ask Us" page by  logging in your user account or by contacting our Via Veta customer services at 0850 346 90 00.

If all of the products in your order are in the "Order Received" status, you  can cancel.  your order online using the "My Orders" tab. If your product has been shipped, you can return it by not receiving the product at the time of delivery at your address.

When you cancel your orders, the amount you paid is returned to your credit card or account online. Hence, the canceled orders  cannot be reactivated.  You can reorder on our www.viaveta website if you wish.

As Via Veta, we would be very happy to offer special deals to our each customer. Thus, we offer the products that you may like in line with your shopping habits with special deals on the  "My Offers" page.

You can find your "My Offers" page from the  “My Account”  menu in the top right corner of the homepage.
The discounts on these products are special for you and only you can view them when you log in.

Via Veta Customer Service responds quickly to your inquiries from the  "Ask Us"  section on the “My Account” page. Click to go to the "Ask Us" section..
You can track the responses to your inquiries on Your E-mails  at  info@viaveta

At the time of delivery, check the product package near the courier.  Please request from the courier to issue a report  if your delivery is deficient or incorrect. You can return the product to Via Veta along with the report and the  missing product application form  you need to fill. Click for the Missing Product Application Form

In case one or more than one of piece of the product(s) you ordered are indicated in the invoice but not present inside the shipping package delivered, first of all you need to make application by following the procedure given in  “My Orders - Easy Return - My order has been sent with missing parts” .

Applications of missing products should be made on our website within 14 days as of the date of delivery. 
After you fill the form, our corresponding officer will examine your application and process your request.
Your requests without application form will not be processed.
Click to fill the Application Form.

At the time of delivery, check the product package near the courier. You need to request from the courier to issue a damage report  if your delivery is damaged . You need to send the product to Via Veta along with the form "The product delivered was damaged and damage report is available" which will be filled by you.
 "Click for the Defective/Perished Product Application Form"  

In cases where the damage is caused during shipping, you need to keep the original package and all the accessories of the product in order for the relevant procedures to be performed.

If the product sent to you is different than the product indicated in the invoice at the time of delivery, you need to fill the application form  "The product in the invoice and the product I received do not match"  on our website.
Click for the application form.

After receiving your product, you can apply for return  within 14 days .

To start the return process, open a return request by clicking the  "Easy Return"  button near the product in the ;
“My Account– My Orders” menu. Select the product you want to return and then fill the form “I want to return the product” in the "Return and Other Transactions" option. Read the Return and Return Conditions on the right bottom section of the page and then press the “Send” button.

On the pop-up window, follow the procedure given for the product  that you will return . Your registration will have been created after pressing the "Save and Finish" button. Then, return the product by shipping to the address from which the product was delivered to you together with all the apparatus, original box and invoice as well as other documents until the specified date.

Return conditions are as follows;
 
•         The product that you will return should be delivered in its original package along with the accessories and promotional/discounted product sent as gift.

•         If the product to be returned was purchased with a corporate invoice, i.e. the invoice has been issued on behalf of the company, it should be sent with the invoice issued by your company. Return invoice should be issued excluding the shipping cost (product unit price + VAT).

You can return the product you purchased to Via Veta  within 14 days  as of the day you receive it from the shipping company, free of charge, under the following conditions. 

In order for the products to be returned under the right of withdrawal, the purchased product must not inside its original box and the packaging contained therein must not be damaged, and the invoice and all complementary accessories, as well as promotional, sample materials, if any, must be delivered all together and at the same time as undamaged and complete.
 
The products which are not included in the scope of withdrawal right are given below:
•         The products which will not be accepted due to their nature,
•         The products of which prices are determined in the stock exchange or other organized markets,
•         The products which are prepared in accordance with the consumer's requirements or explicitly for his/her personal needs,
•         The periodicals such as newspapers and journals,
•         The products which are perishable or with the possibility of expiry of the expiration date,
•         Printed materials (Book, etc.)
 
The products requiring installation should be necessarily opened and installed by the authorized service. The products opened by persons other than the authorized service may be excluded from the warranty scope. In case a problem is detected in the product during installation procedure by the service, change/return of the product is possible by issuing a damage report.
 
The exercise of withdrawal right for the following products is only possible if the  package of the product has not been opened, damaged  and the product has not been used. Otherwise return is unacceptable:
 
Return of the goods which are not suitable for return in terms of health and hygiene with the protective elements are destroyed such as package, band, seal and bag, after the delivery is not acceptable.

As per legal processes, return transactions can only be executed  within first 14 days  as of the date of delivery of the product to you. Click to obtain more information on product return transactions and return conditions.

The cost of the products you returned will be returned to you within 15 business days upon the confirmation of the return transaction by Via Veta. You will be notified via e-mail and mobile phone once the refund transaction is concluded.

The period for the reflection of refunded amount in your bank or card account varies depending on the transaction period of your bank. 
 
The orders which were paid via wire transfer/EFT are refunded on  the IBAN number  and you need to  save your IBAN number on the return application page  in order the refund transaction will be concluded.

Once the product arrives its availability for return conditions will be assessed and  your transaction will be concluded within 15 business days . You can track your transaction process from the "My Orders" section  on your "My Account" page at the top right after logging in your user account.

All the products on the Via Veta site are  100% original, supplied from the suppliers or authorized distributors and offered for sale with warranty certificate and invoice.

In case you have concerns about the authenticity of the product you have purchased from Via Veta, you can contact us via the "Ask Us" page after logging in your user account or by calling Via Veta Customer Services at 0850 346 90 00.

The  "Out of Stock"  statement is shown in the description of the products that are not in the stock. The products in the stock are delivered within the period indicated on the product page after your order is confirmed.

Other products are supplied within the average periods determined by the suppliers and shown on the product pages, and delivered to your address following the completion of the supply period.

If you are unable to install the VIA Builder or log in your Office because your information is Incomplete/Incorrect you have to update your information. 

Almış olduğum com.tr li alan adını Via Veta’da nasıl kullanabilirim?

com.tr, net.tr, org.tr gibi uzantılar resmi uzantılardır. Şirket/kişi ‘lerden istenilen resmi evraklar sağlanıp nic.tr web sitesi üzerinden başvuru yapılarak TR li alan adı sahibi olabilirsiniz. Gerekli tüm bilgiyi https://www.nic.tr/  adresinden öğrenebilirsiniz.  Almış olduğunuz .tr uzantılı domaini de DNS değişikliği yoluyla Via Veta’da kullanabilirsiniz.

If you want to transfer a domain to Via Veta:

Request a domain transfer code from the platform from which you bought the domain; after receiving the code, follow the procedure given below in the following order.

1- You need to write to the support unit on your Back Office by indicating the domain transfer code as “I previously bought the domain ________.com. I want to use this domain in the back office. DOMAIN TRANSFER CODE:  ABCXYZ…….. “. (in English/Turkish)
2- Once you send your message, options as OPTION A and OPTION B will be offered to you in the respond. OPTION A is for A  dns change, OPTION B is for domain transfer. Once you write “I chose the OPTION B “Via Veta will request from you the necessary DOMAIN TRANSFER CODE.
3-  Once you send the domain transfer code the transfer process will be initiated and a transfer confirmation e-mail will be sent to the e-mail address of the domain owner; you need to review this confirmation e-mail and execute the transactions by following up the necessary process.

Note: Domain transfer process takes 7-15 days. Transfer is not possible within  60 days  as of the date of first domain purchase and the last  20 days  before the renewal.

If you want to change the DNS information of a domain which you bought from ViaVeta:

1- Firstly, you need to buy a hosting from another platform and learn the DNS information.
2- Then, you need to write to the support unit on your Back Office   “ I want to change the DNS addresses of the domain named___________.com. Please change the DNSs of the ________.com domain as ns1.yenihostingadi.com, ns2.yenihostingadi.com. “(in English or Turkish).
3- Once you send your message, options as OPTION A and OPTION B will be offered to you in the respond. OPTİON A is for dns change, OPTION B is for domain transfer. Your transaction will be executed if you write and confirm as “I chose the OPTION A “

If you want to use a domain which you previously bought from another platform, in ViaVeta: 

1- You need to write to the support unit on your Back Office as “I previously bought the domain ________.com. I want to use this domain in the back office. Please give me the DNS information. “in English/Turkish.
2- Once you send your message, options as OPTION A and OPTION B will be offered to you in the respond. OPTION A is for A  dns change, OPTION B is for domain transfer. Once you write as “ I chose the OPTION A “Via Veta will provide you with the required DNS information.
3- The necessary change will be provided once you send the DNS information you bought from Via Veta to the platform from which you bought the Domain and request change. 
4- After the change is applied, you need to send a final message to the ViaVeta support unit again as “I made the necessary change. Please confirm. “. Thus, your transaction will have been completed.

You can use a which you previously bought, in Via Veta in two ways.

Option A:  by changing the DNS. You will only change the hosting panel of the Domain. However, you will renew the domain in the place where you  INITIALLY BOUGHT  the domain and the tracking of this process is your responsibility.

Option B: by domain transfer. This process takes some time such as 7-15 days. Your domain renewal is tracked and realized by Via Veta. You need to obtain a  DOMAIN TRANSFER CODE  from your company for domain transfer.

The  FTP account information is  not shared